uPlot Terms of Service
Effective date: October 20, 2026
Last updated: October 20, 2026
Welcome to uPlot. These Terms of Service (the "Terms") are a binding agreement between you and TOKENSPARK PTE. LTD. ("uPlot," "we," "us," or "our") and govern your use of the uPlot mobile applications, website at https://uplot.ai, and related services (together, the "Services").
The following documents are part of these Terms: our Content Policy, Credits Terms, AI Disclosure & Data Sharing Notice, Copyright Policy, Child Safety Standards, and — if you publish content — our Creator Agreement. Our Privacy Policy explains how we handle personal information.
PLEASE READ CAREFULLY. SECTIONS 16 AND 17 EXPLAIN THE GOVERNING LAW AND HOW DISPUTES ARE RESOLVED. YOUR MANDATORY CONSUMER RIGHTS ARE PRESERVED.
By creating an account, tapping "Agree," or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Who can use the Services
1.1 All ages. uPlot is open to users of all ages. If you are under 18 (or the age of majority where you live), you may use the Services only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf. If you are under 13 (or the minimum age at which you can consent to online services where you live, if higher), your parent or legal guardian must set up the account for you.
1.2 Truthful age information. If we ask for your date of birth, you must provide your real one. We may restrict or close accounts when we reasonably believe the age information is false.
1.3 Content for all ages. uPlot does not offer adults-only content. Some stories include themes such as action, suspense, or mild threat and carry content warnings. uPlot does not allow sexual content, nudity, or sexualized imagery anywhere on the Services.
1.4 Other requirements. You may not use the Services if we previously terminated your account for violating these Terms, or if you are barred from doing so under applicable law, including U.S. export-control and sanctions laws.
2. Your account
2.1 You may sign in with email, Sign in with Apple, or Google. You agree to provide accurate information and keep it up to date.
2.2 You are responsible for activity on your account and for keeping your sign-in credentials secure. Tell us immediately at [email protected] if you suspect unauthorized use.
2.3 Accounts are personal. You may not sell, transfer, or share your account, and you may not create an account by automated means.
2.4 You can delete your account at any time in the app under Profile → Settings → Danger zone → Delete account or through the same settings on our website. Instructions are available at https://uplot.ai/legal/delete. Your account is deactivated immediately and can be restored for 30 days, after which it is permanently deleted.
2.5 Browsing without an account. You may browse public content without signing in. Chatting, creating, and purchasing require an account.
3. What uPlot is — and is not
3.1 You are talking to AI. Every character in uPlot is powered by artificial intelligence. Characters are not real people. Anything a character says — including claims to be human, to be a licensed professional, to have feelings, or to remember events — is computer-generated fiction.
3.2 Fiction and entertainment only. Stories, characters, and replies are fictional. Any resemblance to real persons or events is coincidental or, in the case of user-created content, the responsibility of the user who created it.
3.3 AI output may be wrong or offensive. Generated content may be inaccurate, inconsistent, biased, or objectionable, and does not represent our views. Do not rely on it as fact.
3.4 No professional advice. The Services do not provide medical, mental-health, legal, financial, or other professional advice. Never disregard professional advice or delay seeking it because of something a character said.
3.5 Not a crisis service. The Services cannot help in an emergency. If you are in danger or thinking about harming yourself or others, call 911 (or your local emergency number), or call or text 988 to reach the Suicide & Crisis Lifeline in the U.S. and Canada.
3.6 Changes and availability. We are constantly developing the Services. We may add, change, limit, or remove features, characters, or AI models, and the Services may be interrupted. Replies to the same input may differ over time.
4. Your content
4.1 Definitions. "User Content" means anything you submit to the Services, including messages, prompts, story choices, characters, personas, world-building entries, comments, images, voice input, and profile information. "Generated Content" means text, images, audio, or other output that the Services produce in response to your User Content.
4.2 You keep ownership. As between you and us, you retain whatever rights you have in your User Content. To the extent permitted by law, we assign to you any rights we may have in the Generated Content produced specifically for you, subject to these Terms. Because of how AI works, Generated Content may not be unique, other users may receive similar output, and it may not be eligible for copyright protection.
4.3 License to us. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt (for example, to format or translate), and process your User Content and Generated Content for the purposes of operating, securing, and improving the Services, and enforcing these Terms. This license ends when the content is deleted from our systems, except where retention is required by law or the content has been preserved for safety or legal reasons.
4.4 Content you publish. Publishing is governed by our Creator Agreement, which covers ownership, licenses, and review. In summary, if you choose to make a character, story, or other content public, you additionally grant us a license to display, distribute, and promote that content within the Services and in our marketing, and you grant other users the right to view and interact with it (for example, to chat with your character) through the Services. You can unpublish content at any time. After you unpublish, other users can no longer continue conversations with it, although the messages they already exchanged may remain in their conversation history.
4.5 Your promises. You represent that you have all rights needed to submit your User Content and grant these licenses, and that your User Content and your use of Generated Content will not violate the law, these Terms, or anyone's rights, including intellectual-property, privacy, and publicity rights.
4.6 Your responsibility for use of output. You are responsible for how you use Generated Content outside the Services, including evaluating whether it is accurate and appropriate and disclosing that it is AI-generated where required.
4.7 Feedback. If you give us ideas or suggestions, we may use them without restriction or compensation.
5. Rules of conduct
You must follow our Content Policy, which are part of these Terms. In summary, you may not use the Services to:
- create, request, upload, or share content that sexualizes minors or anyone who appears to be a minor — we have zero tolerance for this and report it to the National Center for Missing & Exploited Children (NCMEC) and law enforcement;
- create sexual or deceptive depictions of real people without consent, or impersonate others in a harmful way;
- harass, threaten, or promote hatred or violence against people, or promote self-harm, terrorism, or illegal activity;
- infringe others' intellectual-property, privacy, or publicity rights;
- attempt to bypass our safety systems, content filters, age restrictions, usage limits, or payment systems;
- scrape, crawl, or use bots or automated means to access the Services; reverse engineer the Services; or use the Services or Generated Content to develop or train a competing AI model;
- interfere with the Services, probe them for vulnerabilities without our permission, or distribute malware; or
- resell the Services, or sell, trade, or transfer accounts or Credits.
There is no tolerance for objectionable content or abusive users.
6. Moderation, reporting, and enforcement
6.1 Moderation. We use automated systems and human review to detect content and behavior that violate these Terms. We may, at our discretion and without prior notice, filter, block, refuse to generate, remove, or restrict any content.
6.2 Reporting. You can report any message, character, story, or user with the in-app Report feature, or by email at [email protected]. You can also block users and hide characters. We aim to review reports of objectionable content within 24 hours and to remove violating content and take action against the user who provided it.
6.3 Enforcement. If we believe you have violated these Terms, we may warn you, remove content, limit features, suspend your account, or permanently terminate it. For serious violations — including any child-safety violation — we may terminate immediately and report to the authorities.
6.4 Appeals. If you believe we made a mistake, you can appeal by emailing [email protected] within 30 days of the action.
7. Paid features
Some features require Credits. All purchases are governed by our Credits Terms, which are part of these Terms. In summary:
- You can buy Credit packs in the app through the App Store or Google Play, or on our website through Stripe.
- If you turn on Auto-Reload on our website, you authorize us to charge your saved payment method automatically to top up your Credits, until you turn it off. You can turn it off at any time.
- Credits are a limited license to access features of the Services. Credits are not money, have no cash value, and are not redeemable, refundable, or transferable, except where required by law.
- Purchases made through the App Store or Google Play are billed by Apple or Google, and refunds are handled under their policies.
8. Our intellectual property
The Services — including software, design, text, graphics, logos, official characters and stories, and the "uPlot" name — are owned by us or our licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the app on devices you own or control and to access the Services for your personal, non-commercial use. All rights not expressly granted are reserved.
9. Copyright complaints
We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act. See our Copyright Policy for how to submit a notice or counter-notice. We terminate the accounts of repeat infringers in appropriate circumstances.
10. Third-party services
The Services rely on third-party services, including AI model providers, sign-in providers, app stores, and payment processors. Your use of those services may be subject to their own terms. We are not responsible for third-party services or content.
11. Termination
11.1 By you. You may stop using the Services and delete your account at any time. Deleting your account turns off Auto-Reload.
11.2 By us. We may suspend or terminate your access at any time if you violate these Terms, if required by law, if your use creates risk or legal exposure for us or others, or if we discontinue the Services. If we discontinue the Services entirely, we will give reasonable advance notice where practical.
11.3 Effect. On termination, your license to use the Services ends and we may delete your content. If we terminate your account for violating these Terms, unused Credits are forfeited without refund, to the extent permitted by law. Sections 4.3–4.7, 8, and 12 through 20 survive termination.
12. Disclaimers
THE SERVICES AND ALL GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free, that content will be preserved without loss, or that Generated Content will be accurate, reliable, or appropriate. You use the Services at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPLOT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR CONTENT, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) US $100.
These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless uPlot and its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your User Content, your use of Generated Content, your violation of these Terms, or your violation of any law or third-party right. This section does not apply to users who are consumers to the extent prohibited by applicable consumer-protection law.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you in the app or by email at least 14 days before they take effect, unless the change is required sooner for legal or safety reasons. If you continue to use the Services after the changes take effect, you accept the updated Terms. If you do not agree, you must stop using the Services and may delete your account.
16. Governing law and jurisdiction
16.1 Governing law. These Terms and disputes arising out of or relating to these Terms or the Services are governed by the laws of the Republic of Singapore, without regard to conflict-of-law rules.
16.2 Consumer protections. If you are a consumer, nothing in these Terms deprives you of any mandatory consumer protections available under the laws of your place of residence. These Terms do not exclude or limit any rights or remedies that cannot lawfully be excluded or limited.
16.3 Courts. Subject to Section 16.2, you and TOKENSPARK PTE. LTD. submit to the non-exclusive jurisdiction of the courts of Singapore for disputes arising out of or relating to these Terms or the Services. Nothing in this section limits any right you may have under applicable law to bring a claim before the courts of your place of residence.
17. Resolving disputes
17.1 Contact us. If you have a complaint or dispute, please contact us at [email protected] with a description of the issue and the resolution you are seeking. We will try in good faith to resolve it with you.
17.2 Access to remedies. Contacting us or attempting informal resolution is not a prerequisite to bringing a claim. Nothing in this section prevents either party from seeking urgent relief, bringing a claim within applicable legal time limits, or exercising any other rights under applicable law, including contacting a competent regulator or consumer-protection authority.
17.3 No mandatory arbitration or waiver. These Terms do not require mandatory arbitration or waive any right you may have under applicable law to a jury trial or to participate in a class, collective, or representative proceeding.
17.4 Minors. Nothing in these Terms limits any right that a minor has under applicable law to disaffirm a contract. This does not change the age requirements in Section 1.
18. Additional terms for app stores
18.1 Apple App Store. If you downloaded the app from the Apple App Store, you and we acknowledge and agree that:
- (a) These Terms are between you and uPlot only, not Apple. Apple is not responsible for the app or its content.
- (b) Your license to use the app is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
- (c) Apple has no obligation to furnish any maintenance or support services for the app.
- (d) If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
- (e) Apple is not responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product-liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims under consumer-protection, privacy, or similar legislation.
- (f) In the event of a third-party claim that the app or your use of it infringes that party's intellectual-property rights, uPlot, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of the claim.
- (g) You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
- (h) You must comply with applicable third-party terms of agreement when using the app (for example, your wireless data service agreement).
- (i) Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
18.2 Google Play. If you downloaded the app from Google Play, your use of the app is also subject to the Google Play Terms of Service. Google is not a party to these Terms and has no responsibility for the app. If there is a conflict between the Google Play Terms of Service and these Terms regarding your use of the app, these Terms govern as between you and us.
19. Notice to California users
Under California Civil Code § 1789.3, California users are entitled to the following notice: the Services are provided by TOKENSPARK PTE. LTD., 144 Robinson Road, #12-01, Robinson Square, Singapore 068908. If you have a question or complaint, contact us at [email protected]. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
20. General
20.1 Entire agreement. These Terms, including the documents they incorporate, are the entire agreement between you and us about the Services and replace any prior agreements.
20.2 Severability and waiver. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
20.3 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
20.4 Notices. We may give you notice in the app, by email to your account address, or by posting on our website. Send legal notices to us at [email protected].
20.5 Language. These Terms are written in English. Translations are provided for convenience only; if there is a conflict, the English version controls.
20.6 Export. You may not use or export the Services in violation of U.S. export laws and regulations.
21. Contact
TOKENSPARK PTE. LTD. 144 Robinson Road, #12-01, Robinson Square, Singapore 068908 Support: [email protected] Legal: [email protected]